Privacy policy

Privacy Policy - My Royal Drive
Last updated date: October 21, 2025

1. Introduction

My Royal Drive (hereinafter, "we", "our" or "the Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services through our website myroyaldrive.com, mobile applications, or any other means related to our premium transportation services.

By using our services, you accept the practices described in this policy. If you do not agree with the terms set forth herein, we recommend that you do not use our services.

2. Information We Collect

We collect the following information to provide and improve our services:

2.1. Information provided directly by you:

  • Contact details: Full name, email address, phone number.
  • Booking data: Pick-up and destination addresses, schedules, travel preferences, number of passengers.
  • Payment information: Credit/debit card details or other payment methods (this information is securely processed by our payment providers and not stored on our servers).
  • Tax information: If you require an invoice, we collect your RFC, tax address, and business name.

2.2. Information collected automatically:

  • Usage data: Information about how you interact with our platform (pages visited, time spent, etc.).
  • Technical data: IP address, device type, operating system, browser used, and approximate location.
  • Trip data: Records of journeys taken, routes, travel times, and any incidents during the service.

2.3. Information from third parties:

  • We may receive information from business partners or service providers, provided you have authorized its disclosure.

3. Use of Information

We use your information for the following purposes:

  • Service provision: Managing bookings, assigning chauffeurs, processing payments, and communicating with you about your trip.
  • Service improvement: Analyzing usage patterns to optimize our platform and services.
  • Security: Verifying identities, preventing fraud, and ensuring the safety of our users and chauffeurs.
  • Legal compliance: Fulfilling legal and regulatory obligations.
  • Marketing: Sending promotions or commercial communications, only if you have given explicit consent.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share it in the following cases:

  • With chauffeurs and providers: To fulfill the requested service (name, phone number, and trip details).
  • Service providers: Companies that assist us with payment processing, data analysis, technical support, or marketing, under confidentiality agreements.
  • Legal compliance: When required by law, judicial or governmental authorities.
  • Protection of rights: To defend our rights, property, or safety, as well as that of our users.

5. Storage and Security

  • Storage: We retain your information for as long as necessary to fulfill the purposes described in this policy, unless the law requires a longer period.
  • Security: We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no system is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access and rectify your personal data.
  • Cancel the use of your data when it is no longer necessary for the purposes collected.
  • Object to the processing of your data for advertising purposes.
  • Withdraw your consent at any time, without affecting the legality of previous processing.
  • Data portability to another provider, when technically feasible.

To exercise these rights, contact us at info.myrd@gmail.com.

7. Cookies and Similar Technologies

We use cookies to enhance your experience on our platform, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Minors

Our services are not directed at individuals under 18 years of age. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete it.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy. Updates will be posted on our platform with the last updated date. Continued use of our services after changes implies your acceptance.

10. Contact Us

If you have questions about this Privacy Policy or the processing of your data, contact us at:

  • Email: info.myrd@gmail.com
  • Phone: +52 55 6699 4351

My Royal Drive — Your trust is our priority.